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Challenges surrounding dropship business for major retailers: visibility, control and inventory management
Technology has overhauled customer engagement, especially the way customers approach their purchases. From augmented reality to video-guided sales, the impact of tech on the buyer journey cannot be overstated. Yet, the effects of technological developments on the other side of the fulfillment chain have not reached their full potential when it comes to the scalability of existing Enterprise Resource Planning (ERP), Warehouse Management System WMS) and Order Management Systems (OMS) systems.
Dropshipping as a key logistical strategyThe dropship model has exploded in popularity in the last several years. E-commerce soared during the pandemic and dropship players emerged everywhere, trying to get their share of the pie. Dropshipping as a business model offers many advantages. Overhead and operational costs are low, upfront costs are practically non-existent and you don’t risk any unsold goods taking up precious warehouse space. Sellers don’t need to agonize over what products will sell, how to stock them, and at what levels these items need to be kept in stock. However, several pitfalls can easily skim your margins or even tank your dropshipping business. The most common reasons behind dropshipping failures include stock shortages, higher fulfillment costs, and customer service issues.
It all comes down to inventory: visibility and controlMore important than the inventory itself is the question: who manages it? Unlike in conventional retail, the seller does not handle the inventory at all. Instead, your supplier handles all storing, packaging, and shipping of the products to the end customer. The model is shifting at an incredible pace where large online retailers who managed large warehouses and inventory now rely on individual manufacturers to ship products directly to the end customer. This has resulted in several challenges around visibility on goods available on the premises of the individual small manufacturers. This lack of visibility results in stockouts, backorders, reduced revenue, higher-order handling costs, and ultimately unhappy customers.
Complexities around digitizationAs online retailers scramble to the dropship model, existing ERPs (Enterprise Resource Platforms) and WMS (Warehouse Management System) that are built around handling large volumes in central locations now struggle to scale to handle volumes across extremely fragmented distributed locations.
Top 5 challenges: fulfillment as the core of the issue
- Reliance on third-party suppliers
- High level of competition
- Tight profit margins
- Difficult customer support: potential high rates of product returns
- Inability to buy in bulk